A happy customer is a key to business growth. According to research, 78% of customers agree that if they receive exceptional customer service, they will overlook a company’s error. You may monitor your agents’ performance, your client’s demands, and any issues they may be having with your goods or services by analyzing the appropriate key metrics.
Get this eBook to learn more about one of the most crucial metrics that offer crucial business insights: customer satisfaction (CSAT). By comprehending and learning more about CSAT, you’ll gain the ability to impact the customer experience by making your agents more knowledgeable and effective at keeping customers happy.